Understanding the "You Must Reset Your Password" Warning

Knowledgebase Article

Understanding the "You Must Reset Your Password" Warning

If you see a You Must Reset Your Password warning when trying to log in to your MyKualo account, don't panic.

This does not mean that your Kualo account has been compromised. Instead, it's an indication that the password you've used to log in is part of a list of known and published compromised passwords.

Current guidelines about password security mean that we cannot permit accounts to use known compromised passwords.

This is a security measure to protect your account, and you will not be able to log in until you reset your password.

Why Am I Seeing This?

This warning appears when our security systems detect that the password you've entered matches one in a known database of compromised passwords. These databases are compiled from various sources, including data leaks and breaches, to help identify weak or compromised credentials.

What Should I Do?

Reset Your Kualo Account Password

The first step is to reset your Kualo account password. You will not be able to log in until you've done this. You will be prompted to reset your password immediately and should choose a new password that meets our password security requirements.

Secure Other Online Accounts

We highly recommend that you change this password on all other online accounts where you've used it. This includes social media, online banking, email addresses, and especially your cPanel account if applicable.

Use a Password Manager

For added security, consider using a password manager like 1Password to generate and store complex, unique passwords for each of your online accounts. This adds an additional layer of security and makes it easier to manage multiple passwords.

Enable 2-Factor Authentication on Your Kualo Account

Two-Factor Authentication (2FA) provides an extra layer of security. You can enable 2FA from your Kualo dashboard to make your account even more secure.

Final Thoughts

Online security is crucial in today's digital age. If you've received this warning, it is important that you take immediate action to secure all your accounts which may be using insecure or compromised passwords. Remember, it's not just your Kualo account at risk but potentially any account where you've used this password.

If you have any further concerns or queries, please don't hesitate to contact our support team.