How to manage product reviews and ratings in Magento Commerce

Knowledgebase Article

This tutorial will show you how to manage product reviews and ratings in Magento Commerce, and assumes you're already logged in to Magento

1) To manage product ratings, go to Catalog...

2) ...then Reviews and Ratings... and click Manage Ratings

This is where you can view all of the ratings for products

3) To add a new rating, click this button

4) Enter a title for the new rating

5) Select where you want the rating to be visible

6) Click Save Rating

The rating has been saved

7) To manage customer reviews, go to Catalog...

8) ...then Reviews and Ratings...

9) ...Customer Reviews... and select Pending Reviews

When a customer writes a review for a product, it will show up below until you approve it

10) Click on the review to see more information

This page will show you the name of the product reviewed, who reviewed it, information about the rating, and details about the review

11) Approve a review by selecting the option from the menu

12) Click Save Review

The review has been saved and will now show up on the product page

13) To view all customer reviews, go to Catalog...

14) ...Reviews and Ratings...

15) ...Customer Reviews... and select All Reviews

This page will show all customer reviews regardless of their status

This is the end of the tutorial. You now know how to manage ratings and reviews in Magento Commerce

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