Changes to Domain Contact Information (IRTP Policy: 1 Dec 2016)

Knowledgebase Article

Changes to Domain Contact Information (IRTP Policy: 1 Dec 2016)

You may have noticed a new procedure when you change the contact information on your domain names. This new 'IRTP' procedure was pushed by ICANN beginning 1st December 2016. It applies to generic top-level domains (ie: .com, .net, etc) and does not apply for country-code domains (ie: .uk, .us, .ca, etc). Below is a quick summary of what it is and how it impacts you.

What Changed?

When you update a domain's contact information (first name, last name, organization, or email address), an approval email is sent out to both the new and old registrant contacts. Before the changes are applied both the old and new registrant must approve the changes. This could mean that you receive 2 separate approval emails to the same email address (for example, if you change a typo in the first or last name fields), which you must approve twice. Failing to have the details approved by both the old and new registrant cancels any changes being made. You have 7 days to approve the changes before the process timesout and changes are cancelled. Once both the old and new registrant approve of the changes, confirmation emails are sent to both the old/new registrant confirming the change was made. Once the change has been made, the domain is locked for 60 days and therefore cannot be transferred to a different registrar during that period.

FAQ:

Does this change apply to transferring a domain name to/from Kualo to/from another registrar service?

Only if you change the domain's registrant contact information. If no changes are made, the transfer process between registrar services remains the same.

What changes to the contact information trigger these new emails?

Any changes made to the First Name, Last Name, Organization, and Email address fields.

Who has to approve these changes?

Both the old and new registrant.

What if I am both the old and new registrant?

You are required to approve the changes twice via 2 different approval emails

What happens if the the change is approved by only one of the registrants?

The change is cancelled. For the changes to apply, it must be approved by both old and new registrant

How long do I have to approve the changes?

7 days from when the request was submitted.

What if I no longer have access to the old email address?

Please visit https://my.kualo.com and open a ticket with our support team.

What if I need to transfer the domain and change the contact details?

Please perform the domain transfer first and change the contact deatils once the domain is transferred. This is because changing the contact details will lock the domain for 60 days

Can I opt out of the 60 day lock after changes are made?

Please visit https://my.kualo.com and open a ticket with our support team.

17 Updating Your Nameservers

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