How to Add or Manage DNS Records in cPanel (Zone Editor)

Knowledgebase Article

How to Add or Manage DNS Records in cPanel (Zone Editor)

This guide explains how to view, add, edit, and delete common DNS record types using the Zone Editor in your account's cPanel interface.

Navigation

Step 1: Log in to cPanel

There are two ways to access cPanel:

Option 1: Direct URL Access

Open your browser.
Go to: https://yourdomain.com/cpanel
Enter your cPanel username and password.
Click Log in.

Option 2: Via the Client Area (Recommended)

Log in to the client portal at:
https://my.kualo.com
Click My Services.
Select your hosting plan.
Click the blue Login to cPanel button.

Step 2: Open the Zone Editor

In the cPanel dashboard, scroll to the Domains section.
Click Zone Editor.

Step 3: Select the Domain

Locate the domain you want to manage.
Click Manage next to the domain.

How to Add DNS Records

This article covers some common types of DNS records. If you need assistance with these or any other types, please contact our support team for assistance.

Add an A Record

An A record points a domain or subdomain to an IP address.

Click + Add Record.
Enter:
- Name: subdomain.example.com
- Type: A
- Record: Server IP address, or the IP address you have been provided with
- TTL: Leave default unless instructed
Click Save Record.

Example:

Name: mail.example.com
Type: A
Record: 1.2.3.4

Add a CNAME Record

A CNAME points one domain to another domain.

Click + Add Record.
Enter:
- Name: www.example.com
- Type: CNAME
- Record: example.com
Click Save Record.

Add an MX Record

MX records define where email is delivered.

Click + Add Record.
Enter:
- Name: example.com
- Type: MX
- Priority: 0 (or as provided)
- Destination: mail.example.com
Click Save Record.

Add a TXT Record

TXT records are typically used for SPF and DKIM entries, or for domain ownership verification.

Click + Add Record.
Enter:
- Name: example.com
- Type: TXT
- Record: Paste the full TXT value
Click Save Record.

How to Edit a DNS Record

Find the record in the list.
Click Edit.
Modify the required value.
Click Save Record when finished.

How to Delete a DNS Record

Find the record in the list.
Click Delete.
Confirm the deletion.

Check Email Routing (Important for MX Changes)

If you’ve made changes to your MX records, it’s important to ensure email routing is configured correctly. This tells the server whether email should be delivered locally (to mailboxes hosted in your account) or routed to an external mail service.

Go to the cPanel main page.
Click Email Routing.
Select:
- Local Mail Exchanger if email is hosted on this server
- Remote Mail Exchanger if email is hosted elsewhere
Click Change.

DNS Propagation

Changes to your DNS records can take between 5 minutes and 4 hours to propagate around the Internet.

You can use tools such as:
https://www.whatsmydns.net

to verify that your changes are active.

Common Issues

Changes Not Working

Clear your browser cache
Check that the correct domain was edited
Confirm that your domain’s nameservers are pointing to us (contact our support team if you're unsure)

Email Not Arriving

Verify the MX record set for your domain
Confirm the Email Routing setting (see above)
Make sure the MX record destination exists and points to a valid IP address

Best Practices

Always double-check the IP address before saving
Do not remove existing records unless you understand their purpose
Take a screenshot before modifying critical records so you have a reference of the previous configuration